Frequently Asked Questions

What is the minimum age required to rent a vehicle?

You must be 25 years old to rent with Mach 1 Rental. Renters must also have a valid driver’s license, a clean driving record, and no severe moving violations or DUI convictions.

Is there a required interval between bookings?

Yes. A 2-hour gap is required between the end of one trip and the start of another to allow for inspection and preparation.

Do I need insurance to rent a vehicle?

Yes. Mach 1 Rental does not provide insurance. Renters must maintain active, primary auto insurance that includes:

— Liability coverage meeting Virginia minimum limits

— Collision coverage for vehicle damage

— Comprehensive coverage for theft, vandalism, fire, and non-collision losses

Insurance must cover rental vehicles and remain valid for the entire rental period.

Can I add another driver?

Spouse or domestic partner: allowed with insurance verification (age 25+).

Additional drivers: $15 per day, per driver. Each must be 25+, verified, and approved.

Is a security deposit required?

Yes. A $250–$500 refundable deposit may be required. It will be returned within 14 business days once the vehicle is returned in acceptable condition and all tolls/tickets have been settled.

Do you offer any discounts or loyalty programs?

Yes. We offer a loyalty program with rewards for repeat renters.

What are the mileage limits?

Mileage varies by vehicle:

— 75–200 miles per day

— 700–1,000 miles per week

— 2,500–3,000 miles per month

— Unlimited mileage may be offered on select vehicles with premium pricing

What happens if I exceed the mileage limit?

Excess mileage is billed at $0.59–$0.99 per mile, depending on the vehicle.

What forms of payment are accepted?

— Major credit cards: Visa, MasterCard, American Express, Diners Club

— Debit cards with Visa/MasterCard logo (accepted for final payments only)

Are taxes included?

Virginia rental tax, DMV fees, and state surcharges apply. Credit card payments include a 3.5% processing fee.

What additional administrative fees may apply?

— Traffic Violation Processing: $50

— Damage Administration: $150 + repair costs

— Fuel Refill: $25 + cost of missing fuel

— Delivery/Pickup: $35 within 5 miles + $5 per additional mile

— Late Return: full daily rate after 30 minutes

— Excessive Cleaning: up to $450

What are your standard business hours?

9:00 AM – 7:00 PM, daily

Do you offer delivery or pickup services?

At this time, Mach 1 Rental does not provide delivery. Vehicles must be picked up and returned at our location.

What are the allowed pick-up and return times?

Returns must be made during business hours. After-hours returns are not available.

What is your late return policy?

30-minute grace period

After 30 minutes: a full-day rental charge applies

Frequent late returns may affect future rental eligibility

What are the penalties or fees for smoking in the vehicle?

🚭 Mach 1 Rental maintains a 100% smoke-free fleet.

Smoking, vaping, or tobacco use inside or near vehicles is strictly prohibited.

Evidence of smoking (odor, ash, burns, residue) will result in a $450 cleaning fee.

Do you allow pets in rental vehicles?

Pets are only permitted in designated pet-friendly vehicles. Additional cleaning fees (up to $450) may apply if the vehicle is returned with pet hair, odors, or messes.

What happens if the vehicle is returned dirty?

Cleaning fees apply based on severity:

Standard Cleaning: included with rental

Excessive dirt, stains, odors, or debris: up to $450

Do you offer additional services?

Yes.

— Roadside Assistance

— Lockout Service (within 5 miles, one-time)

— Flat Tire Assistance (replacement at cost of tire/brand)

— Prepaid EV charging option ($25 convenience fee + charging cost)

What is your fuel/EV charging policy?

Vehicles must be returned with the same fuel or charge level.

Fuel Refill Fee: $25 + cost of fuel

EV Charge Fee: $25 + charging cost (if returned under level)

How are tolls charged?

Daily Convenience Fee: $7 per day (max $34.95 per rental)

Plus the actual tolls at the highest undiscounted rate

Renters may use cash toll lanes to avoid charges

Who is responsible for tickets or violations?

Renters are responsible for all parking tickets, traffic fines, red light camera tickets, and towing fees.

Can I cancel my reservation?

— Cancellations made 24+ hours in advance: no charge

— Cancellations made less than 24 hours before rental: $50 fee

Can I return my vehicle early?

— Rentals are prepaid and non-refundable.

— Early returns receive a credit toward future rentals for unused days.

Have a question for us?

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Why Choose Us!

Drive Luxury.

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Want to book from us?

Skip the long lines and outdated rental counters. With Mach 1, your check-in is quick, secure, and effortless. Step into a sleek, high-performance Tesla—delivered with a premium touch that makes your rental feel first-class from start to finish.

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